PRIVACY POLICY
Last updated: 15 April 2025
Threadcraft London ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from www.threadcraftlondon.com (the “Site”)
1. Information We Collect
When you visit or interact with our Site, we may collect the following information:
● Device Information: IP address, browser type, time zone, and browsing activity (collected via cookies and similar technologies).
● Order Information: Name, email, shipping/billing address, phone number, and payment details (processed securely by third-party payment providers).
● Contact Information: If you reach out to us, we may collect your name, email, and message details.
2. How We Use Your Information
We use the collected information to:
● Process and fulfill orders, including payment and delivery.
● Improve and personalize your shopping experience.
● Communicate with you regarding orders, support, and promotions (if subscribed).
● Detect and prevent fraudulent activity.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share it with trusted third parties for operational purposes, including:
● Wix (our website host) for site functionality.
● Payment providers for secure transactions.
● Shipping partners for order fulfillment.
● Legal authorities if required by law.
4. Cookies & Tracking Technologies
Our Site uses cookies to enhance your browsing experience. You can manage cookie preferences via your browser settings. Please refer to our 'Cookie Preferences' section for further details.
5. Data Retention
We retain your personal information for as long as necessary to fulfill your order and comply with legal obligations.
6. Your Rights
If you are in the UK or EU, you have the right to:
● Access, correct, or delete your personal information.
● Object to certain data processing.
● Withdraw consent for marketing communications.
To exercise your rights, contact us at info@threadcraftlondon.com.
7. Contact Us
For any privacy-related inquiries, please reach out to us at:
ThreadCraft London Ltd 23 Fulton Road, Wembley Park, London
Email: info@threadcraftlondon.com